In the previous chapter we emphasized what a client-side project manager is, assuming that we have appointed the right manager, you can start at the first stage of project management, the project characterization stage - or in my opinion the stage where you are required to give a forecast for a future project that should be in line with what will happen in the next decade between the level of the company and its business activities and At the level of progress in everything related to the worlds of technology.
This time I would like to focus on the characterization phase or as I usually say the phase when the client "dreams", this is a critical phase in my opinion in the project, a phase where we really want to enter the mind of the client and turn the dream that exists in him into a future reality while understanding all the meanings and we will expand on that Going forward.
This is a difficult stage that requires a great deal of professional skill not only in characterizing the product, but in our ability to think 360 and tap into all the functional and budgetary implications involved in realizing the dream.
The customer must and should understand at this stage, that every decision he makes will have a budgetary and operational significance that entails ongoing maintenance and an increase in the LCC (Life-cycle cost) budgets.
Therefore, I believe that a good client-side project manager is a manager who not only understands the technical engineering side of characterizing the client's needs, i.e. dimensions, engineering decisions, scope of action, service conditions, etc., but also knows how to predict the texture of future life and thus reach a level Operational and maintenance planning at the highest resolutions.
A client side project manager should know how to interpret the technical side of the specification to the functional side and in fact constantly try to find practical solutions for the end user on the one hand and on the other hand look for methods to improve and save unnecessary future expenses.
Therefore, a client side project manager who has experience not only in project management but also has experience in managing facilities/campuses with a complex orientation of providing maintenance and supply chain management services to the client, will necessarily bring greater value to the planning than a project manager who only has technical characterization experience assigned Hers is a program that usually does not connect with the fabric of operational life in the facility/campus.
But if we stop for a moment and try to return to the title of the chapter - is it really possible to predict the future? No one can predict the future! At the same time, there is a formula for high-level forecasting which lies in the ability to learn, observe, observe, open horizons and hold endless brainstorming sessions in various forums, all in order to formulate principles for operating concepts, which are divided into three main categories: super principles, structural principles and operative principles.
If so, what is the operational concept? A concept is a combination of principles, values, vision and goals, it is an interpretation that in our case produces the meeting between the operational world and the occupation at the core of the organization's activities, if the two meet we will reach an optimization in characterization that will serve the whole.
The super principles are the principles that provide an answer to the test of integration, adaptation, effectiveness and efficiency both inside and outside the organization, structural principles are the way in which the systems and assemblies will work among themselves within the organization and the operative principles will be the principles in the day-to-day operation that have a direct impact on the future fabric of life.
Connecting the principles of the aforementioned operational concept to the organizational culture will allow the creation of an initial situational picture of how the fabric of life in the facility/campus should be conducted and how the work methods/processes in the organization should be optimized in order to maximize the operating assemblies which will inevitably produce the right atmosphere and the right organizational A.N.D. Which will inevitably lead to efficiency in all of the organization's resources.
Our role is to assist, lead and guide the client so that there is a clear and immediate perception, because only then will it be possible to approach the engineering characterization in a professional manner and turn the dream into reality. Among other things, our role is to make it clear to the client who is always required to make adjustments in the field that at the end of the day both structures change and there is progress both at the social level and at the technological level that produce a different result, certainly when it comes to long-term projects - therefore it is our responsibility to make sure that the client is always in the picture of the situation and that at the end of Even if there were changes in the project, the client will meet the reality that he envisioned all along.
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